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Withdrawal & privacy
Withdrawal & privacy
Right of withdrawal
The right of withdrawal is regulated by law if the customer-consumer (i.e. a natural person who purchases the goods for non-business purposes, or does not make the purchase by indicating a VAT number on the order form) has the right to withdraw from the purchase contract for any reason.
To exercise this right, the customer must send Farmaè S.p.A. a communication within 14 working days from the date of delivery of the goods. This communication can be sent by REGISTERED mail with acknowledgement of receipt addressed to:
Farmaè S.p.A. - Via Marco Polo 190 - 55049 Viareggio - Lucca - VAT number 02072180504
Please note that customers who purchase with a VAT number cannot exercise their right of withdrawal.
Please remember that the right of withdrawal does not apply to medicines (OTC and SOP), medical devices and food sold online
The return of any item will be accepted, provided that it is intact and in its original packaging, with a full refund of the amount, excluding postage costs, to be paid by the customer (in accordance with the applicable law).
In accordance with art. 52 of the Legislative Decree of 6 September 2005 n. 206 ("Consumer Code"), the customer has the right to cancel the purchase contract for any reason, without having to provide explanations.
After having expressed the intention to make use of the right of withdrawal, the product must be sent to:
Farmaè S.p.A. Via Traversagna Sud, 29 - 56019 - Vecchiano (PI) - VAT number 02072180504.
After checking the integrity of the product, the refund will be made, either by credit to a credit card or Paypal account, or by bank transfer within 14 days of acceptance of the return. In all cases, the shipping costs remain at the customer's expense.
All products sold by Farmaè S.p.A. through www.farmae.eu/en are covered by the conventional manufacturer's warranty and the 24-month warranty for defects in conformity, in accordance with DL 24/02.
In order to benefit from the warranty assistance, the Customer must keep the tax receipt (or the invoice) that he/she will receive in the package, enclosed with the purchased product. The manufacturer's conventional warranty is provided according to the terms and conditions described in the documentation included in the product packaging.
Protection of personal data
Farmaè S.p.A. protects the privacy of its customers by keeping their personal data confidential. The information is used only to guarantee the success of the order.
In accordance with Legislative Decree no. 196 of 30 June 2003, we provide information on:
- Purposes and methods of processing your personal data
- Transmission and dissemination of this data
- Type of data in our possession
- Compulsory nature of the data transmission
- Owner of the data processing
The data is processed exclusively for the purposes of the purchase and/or sales contract, for customer service and for all the accounting, tax and administrative tasks arising from it. The data is transmitted or distributed exclusively for these purposes. The transmission of data is necessary for the fulfilment of contractual, accounting and fiscal obligations. The Data Controller informs that any failure to provide or incorrect provision of the mandatory information will result in:
- the impossibility for the Data Controller to guarantee the compliance of data processing and contractual agreements;
- possible non-compliance with the results of the data processing and the obligations provided for by fiscal, administrative or labour legislation.